Your information and privacy
How we use the information you provide when making an enquiry or participating in a tea auction.
Your account and auction activity
We store your name, email and phone number to manage your website account and its security. Auction permission is reviewed separately. If you participate, we also retain auction review history and accepted bids. Authorized administrators use your contact details to review participation and contact you about auction results and settlement outside this website. Public auction history shows a participant code instead of your contact details.
An accepted bid retains the contact profile approved at the time it was placed, even if you later update your profile. This supports result review and contact about that bid. Auction records follow their own retention policy; the enquiry period below applies only to investment enquiries. Contact the team through the enquiry form with your participant code to request a correction or review of stored information.
Manage your accountInformation we receive
We receive your name, organization, email or phone number, optional country and area of interest, and the message you choose to send.
How it is used
Authorized administrators read your enquiry and use your contact details to respond about that enquiry. Submitting this form does not add you to a marketing list.
Storage and removal
The system schedules removal of enquiry details after 90 days. The daily purge may run the following day.
Corrections or deletion
To ask for a correction or earlier deletion, send a new enquiry through the same form and include your receipt ID so the team can find the original request.

